Contact our team
RedBox customer support is available to assist with questions, account-related issues, technical concerns or general feedback. Our team can help with registration, KYC and withdrawal queries, guide you through bonuses and troubleshoot device or connection problems. If you need help with payments or want clarification on terms, contact us and we will respond promptly with clear, practical steps. Red Box provides email, phone and live chat options to make contacting support simple. You can also request account limits and self-exclusion.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification, deposits, withdrawals, technical help) |
| General enquiries | [email protected] (company enquiries, media, legal notices) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +1 312 546 7821 (voice support, account checks) |
| Working hours | Mon-Fri, 09:00-18:00 (email responses available outside hours) |
Email Support
For detailed requests, account issues, or matters that need documents or explanations, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username, and up-to-date contact details. This helps us route your case quickly and avoids delays. Attach any relevant files and indicate the best time to reach you.
Contact Form
Contact RedBox support Name Email Message Send messageResponse Time
Our support team aims to respond quickly to player enquiries. Most messages receive a reply within one business day. Complex cases such as KYC checks, payment investigations or disputes can require additional time and may take several business days to resolve depending on the issue. We appreciate your patience and will keep you updated until your request is closed.
Feedback
At RedBox we value your voice. Please share feedback, suggestions or ideas to help us improve games, payments and site features. Every message is reviewed by our team and used to refine the platform, fix issues and shape future updates. Use the feedback form or contact support to tell us what would make Red Box better for you.