Responsible Gambling at RedBox Casino

At RedBox we are committed to safe, controlled play. We believe gambling should be a form of entertainment and that players must be able to set clear boundaries. This page explains our responsible gambling approach, the tools you can use to manage your activity, and where to turn for extra support if you need it. You can also find the same guidance in the account area under Red Box Responsible Gambling.

Our player protection principles

We prioritise player safety and fairness. We encourage sensible betting, transparency about available controls, and proactive support when a player shows signs of difficulty. We expect all players to use tools that suit their personal situation and to contact our team if they need help adjusting limits or taking a break.

Activity-control tools

You can manage play directly from your account. Typical controls include deposit limits, loss limits, time limits, session reminders and temporary account blocks. If you cannot access a specific control, contact our support team via live chat or the site contact form and we will assist.

Deposit limits

Deposit limits let you cap the money you add to your account over daily, weekly or monthly periods. We recommend setting a limit that reflects your disposable income. Limits are adjustable through your account, but changes may be subject to a waiting period to prevent impulsive increases.

Loss limits

Loss limits control how much you can lose within a chosen timeframe. Setting a loss limit can help keep play within affordable boundaries. Check your account settings to enable or modify loss limits, or speak with support for personalised help.

Time limits and session reminders

Session reminders and play-time limits help you monitor how long you spend on the site. You can set automatic reminders, daily play caps or enforced breaks. Use these features if you want to limit screen time and keep gambling balanced with other activities.

Self-exclusion and account closure

If you need a more decisive step, self-exclusion is available. Self-exclusion may be temporary or long-term depending on your preference. During exclusion your account will be blocked from play and promotional contact will stop. Contact support to start the process and request written confirmation for your records.

Recognising problematic behaviour

Warning signs include chasing losses, neglecting responsibilities, secrecy about gambling, spending money meant for essentials, and escalating betting stakes. If you notice these changes in yourself or someone close to you, consider using limits, taking a break or seeking support.

Tips for staying in control

Set and stick to deposit and loss limits, use session reminders, only gamble with money you can afford to lose, avoid gambling when stressed or under the influence, and discuss concerns with friends or family. Small, consistent measures make a big difference.

Professional help and support

If you need further assistance, contact local support organisations or a healthcare professional. If you require immediate help with account controls, reach out to our support team and we will guide you through available options and confirm actions in writing.