Data Privacy Policy
Welcome to RedBox's Privacy Policy. This page explains how we collect, use, store and protect your personal information when you use our online casino and sportsbook services. We take user privacy seriously and aim to be clear about what data we handle, why we handle it, and how you can manage your information while using Red Box.
Types of data we collect
Personal data
We collect personal information you provide when registering an account or contacting support. This typically includes name, date of birth, email address, phone number, residential address and verification documents where required. We use this data to create and manage your account and to meet identity-check requirements.
Technical data
We collect technical data about your device and connection, such as IP address, browser type, device identifiers, operating system, screen settings and log files. This information helps us deliver the site, improve performance and detect suspicious activity.
Transactional data
Transactional data includes payment details, deposit and withdrawal records, game activity, bet history and bonus usage. We store enough information to process transactions, handle disputes and maintain accurate account records.
How we use your information
We use data to provide and maintain your account, process payments, verify identity, prevent fraud, and comply with applicable legal or contractual obligations. We also use aggregated and anonymized data for business analysis, service improvement and security monitoring. Where applicable, we may send account-related notifications and support communications.
Data protection practices
We implement administrative, technical and physical security measures to help protect your information against unauthorized access, alteration, disclosure or destruction. Access to personal data is limited to authorized personnel who need it to perform their duties. We regularly review our security practices and update them as needed.
Cookies and tracking technologies
We and third parties use cookies, web beacons and similar technologies to remember preferences, support login sessions, analyze site usage and tailor content. You can usually control cookie settings through your browser, though disabling certain cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of data we hold about you. You may also object to or restrict certain processing where applicable. To exercise your rights, contact our support team through the site. We will respond in accordance with applicable processes.
Access, correction and deletion of data
If your account information changes or you wish to close your account, you can update details in your profile or contact support. We will take reasonable steps to verify requests and to correct or remove personal data where appropriate, subject to our need to retain records for legal, tax or security reasons.
Information sharing and third parties
We may share information with service providers who perform services on our behalf, such as payment processors, identity verification services and analytics providers. We require these partners to protect data and only use it for the purposes we specify. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When significant changes occur, we will post a prominent notice on the site. By continuing to use our services after updates, you accept the revised policy.